Privacy Policy

 

Effective Date: August 18, 2026

Last Updated: August 24, 2026

 

LumiVibes Wellness (“LumiVibes”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

 

This Privacy Policy explains how LumiVibes Wellness collects, uses, shares, and protects personal information when you visit our website, book or purchase services, become a member, complete forms, communicate with us, participate in our programs or events, or otherwise interact with LumiVibes.

 

By using our website or providing information to LumiVibes, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

 

Depending on how you interact with LumiVibes, we may collect the following categories of information.

 

Information You Provide Directly

 

This may include:

 

• Name

• Email address

• Cell phone number

• Mailing or billing address

• Date of birth or age, when needed for a service or program

• Emergency contact information

• Purchase and transaction information

• Information provided through client intake forms, waivers, questionnaires, or service-related forms

• Information you voluntarily provide about your health, wellness, physical condition, sensitivities, medications, or other circumstances relevant to receiving or safely participating in our services

• Communications you send to us including questions, feedback, reviews, or customer service inquiries

• Information submitted through contests, events, surveys, promotions, or other activities

 

You are not required to provide information that is not necessary for the service you are requesting. However, certain information may be required before we can provide a particular service.

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Payment Information

 

LumiVibes uses Paragon and its applicable payment-processing services to process payments.

 

When you make a purchase or payment, payment information may include:

 

• Cardholder name

• Billing information

• Transaction amount

• Transaction date

• Payment method

• Payment status

• Limited payment-card information, such as the last four digits, where provided by our payment processor

 

Payment-card information may be collected and processed directly by the applicable payment processor. LumiVibes does not intentionally store complete payment-card numbers or security codes on our systems.
 

Payment processing is subject to the applicable payment processor’s privacy and security practices.

 

Information Collected Through WellnessLiving

 

LumiVibes uses WellnessLiving to assist with appointment scheduling, client accounts, memberships, packages, service history, communications, and other spa-management functions.

 

Information submitted through WellnessLiving may include:

 

• Contact Information

• Appointment history

• Membership and package information

• Service history

• Payment-related information

• Intake forms and waivers

• Information you voluntarily provide regarding your wellness or circumstances relevant to receiving services

• Communication preferences

• Marketing preferences

 

WellnessLiving may process information on LumiVibes’ behalf in connection with providing these services.

 

Information Collected Through Wix

 

LumiVibes uses Wix to operate and maintain its website and may use Wix for website forms, online purchases, event registration, communications, and other website functionality.

 

Information submitted through our website may be collected or processed by Wix and its applicable service providers as necessary to provide website functionality and the services requested by you.

 

Automatically Collected Information

 

When you visit our website, certain information may be collected automatically, including:

 

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Date and time of visits

• General website usage information

• Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website and understand how visitors interact with our online services.

 

2. How We Use Personal Information

 

LumiVibes may use personal information to:

 

• Create and manage client accounts

• Schedule and administer appointments

• Provide requested wellness services

• Administer memberships, packages, and promotions

• Process payments and purchases

• Maintain service and transaction records

• Process client intake forms and waivers

• Communicate with you regarding appointments and services

• Send appointment confirmations and reminders

• Respond to questions and customer-service requests

• Provide information about services you have requested

• Improve our services, website and client experience

• Administer events and programs

• Conduct surveys and obtain feedback

• Send marketing and educational communications when permitted by applicable law

• Comply with applicable laws, regulations, legal processes, or governmental requests

• Protect the rights, property, safety, and security of LumiVibes, our clients, employees, contractors, and others

 

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required by law.

 

3. Wellness and Health-Related Information

 

Some LumiVibes services may involve information that you voluntarily provide concerning your health, wellness, physical condition, sensitivities, medications, or other personal circumstances relevant to receiving our services.

 

We may use this information only as reasonably necessary to:

 

• Help determine whether a service may be appropriate for you

• Identify precautions or contraindications you have disclosed

• Provide services safely and appropriately with information you have provided

• Administer client forms and waivers

• Communicate with you regarding information relevant to your services

 

LumiVibes is a wellness business and does not provide medical diagnosis or treatment.

 

We seek to limit collection and use of wellness-related information to purposes reasonably related to operating our business and providing requested services. LumiVibes does not sell health or wellness information.

 

Information provided through third-party platforms, including WellnessLiving, may be stored or processed by those providers in accordance with their own privacy policies and contractual obligations.

 

4. How We Share Information

 

We do not sell personal information.

 

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, provide requested services, or comply with applicable law.

 

These may include:

 

WellnessLiving

We use WellnessLiving for appointment scheduling, client management, memberships, packages, service records, forms, and marketing communications.

 

Wix

We use Wix for website hosting and functionality, website forms, online transactions, and other website services.

 

Paragon

We use Paragon and applicable payment processing services to process payments and transactions.

 

Other Service Providers

We may use other providers for services such as:

• Website hosting and technology

• Email and text-message delivery

• Data storage

• Marketing and analytics

• Professional advisors, such as accountants, attorneys, or insurers

• Service providers assisting with business operations

• Government authorities or other parties when required by law or legal process

 

Service providers that process personal information on our behalf may use that information as necessary to provide services to LumiVibes and are subject to their applicable contractual obligations, privacy practices, and applicable law.

 

5. Cookies and Similar Technologies

 

LumiVibes and its website service providers may use cookies, pixels, analytics tools, and similar technologies to:

 

• Keep our website functioning properly

• Remember preferences

• Understand website traffic

• Improve website performance

• Measure the effectiveness of marketing

• Understand how visitors interact with our website

 

Because Wix provides website hosting and related technology services, Wix and its applicable partners may place or process cookies and similar technologies on our website. LumiVibes does not sell personal information collected through cookies or similar technologies.

 

Your browser may allow you to control or block certain cookies. Blocking cookies may affect some website functionality.

​

6. Marketing Communications

 

LumiVibes uses WellnessLiving and Wix to assist with certain marketing and client communications.

 

Depending on your preferences and applicable law, we may use your contact information to send:

 

• Appointment confirmations and reminders

• Membership and account communications

• Service updates

• Educational content

• Newsletters

• Promotions and special offers

• LumiVibes events and announcements

 

Where required by applicable law, we will obtain appropriate consent before sending marketing communications.

 

You may opt out of promotional email communications by following the unsubscribe instructions included in those emails.

 

You may also request to stop receiving promotional communications by contacting us directly at wecare@lumivibeswellness.com

 

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as appointment reminders, membership notices, receipts, or important changes to our services.

 

7. Text Messaging

 

If you provide your telephone number and consent to receive text messages from LumiVibes, you may receive appointment reminders, confirmations, account communications, service-related communications, and, where you have provided appropriate consent, promotional messages through WellnessLiving or another service provider.

 

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

 

You may opt out of promotional text messages at any time by replying STOP to a message or by following other opt-out instructions provided in the applicable message. We will process opt-out requests in accordance with applicable law. Opting out of promotional text messages will not necessarily prevent LumiVibes from sending communications that are necessary to provide a requested service or administer your account where otherwise permitted by law.

​

8. Third-Party Websites and Services

 

Our website may contain links to or integrations with third-party websites, applications, booking platforms, social-media sites, payment processors, or other services.

 

These may include booking, payment, social-media, marketing, or other third-party services.

Once you leave the LumiVibes website or interact directly with a third-party platform, that third party’s own privacy policy and practices may govern the information provided directly to that service.

 

LumiVibes is not responsible for the privacy practices, security practices, or content of third-party websites or services.

 

We encourage you to review the privacy policies of any third-party service before providing personal information.

 

9. Data Security

 

LumiVibes maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

 

However, no website, electronic transmission, computer system, or storage method can be guaranteed to be completely secure.

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10. Data Retention

 

We retain personal information for as long as reasonably necessary to:

 

• Provide our services

• Maintain business and transaction records

• Administer memberships and accounts

• Meet legal, accounting, tax, insurance, or regulatory requirements

• Resolve disputes

• Enforce agreements

• Protect against fraud and misuse

 

The period for which we retain information may depend on the nature and sensitivity of the information, the purposes for which it was collected or used, the duration of our relationship with the client, and applicable legal, accounting, tax, insurance, regulatory, dispute-resolution, and operational requirements.

When information is no longer reasonably necessary for these purposes, we may securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

 

11. Your Privacy Choices and Rights

 

Subject to applicable law, you may request that LumiVibes take certain actions regarding personal information we maintain about you, including requests to:

 

• Request access to certain personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected or used

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

 

Some information may be exempt from deletion or other requests when we are required or permitted to retain it by law or when it is necessary for legitimate business purposes.

 

To make a privacy-related request, contact us using the information provided below.

 

We may need to verify your identity before completing certain requests.

 

12. Children’s Privacy

 

Our website and services are not directed toward children under the age of 13.

 

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

 

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

 

13. Social Media

 

LumiVibes may maintain accounts or pages on third-party social media platforms.

 

If you interact with LumiVibes through those platforms, the information you provide or make available may be collected and processed by the applicable platform according to its own privacy policy.

 

Information you choose to post publicly may be visible to others.

 

14. Photography, Reviews, and Testimonials

 

LumiVibes may occasionally invite clients to voluntarily provide reviews, testimonials, photographs, videos, or other content.

 

We will not use your name, image, testimonial, photograph, video, or other personally identifiable content for promotional purposes without appropriate permission or authorization, where required.

 

15. Business Transfers

 

If LumiVibes is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

 

16. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

 

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

 

We encourage you to review this Privacy Policy periodically.

 

17. Contact Us

 

If you have any questions about this Privacy Policy, our privacy practices, or personal information, please contact:

 

LumiVibes Wellness

Marietta, GA

Email: wecare@lumivibeswellness.com

Website: https://www.lumivibeswellness.com/

Phone: 404-369-0610